Refund policy

Thank you for choosing to shop with us! Your satisfaction is our top priority. Please take a moment to review our return policy below: 

 

1. Return Window: 

 

You have 14 days from the date of receiving your order to request a return. If you surpass this period, you will no longer be eligible for a full refund.

 

2. Condition of Items:

 

All returned items must be unused and in their original condition.
The original packaging is not required, but the item must not be damaged.

Please note that certain items are non-returnable, including:

• Sale items

• Eye masks

• Pillows
  

 

3. Refunds and Exchanges

 

• Refunds: 

We offer refunds if the item is defective or not as described upon receipt. Please contact us within 14 days of receiving your order to arrange for a refund for damaged items. 

 

• Exchanges: 

For sizing issues, we offer exchanges. Please contact us within 14 days of receipt to request an exchange for a different size. 

4. Return Shipping

 

Customers are responsible for the cost of return shipping, except in cases where the item is defective or not as described. 

Once your return is approved, you have 1 week to ship your items. If the shipment is delayed beyond this timeframe, 50% will be deducted from your refund.

5. How to Initiate a Return or Exchange

 

To initiate a return or exchange, please send us an email at contact.astraloungewear.ae with your order number, a description of the issue, and any relevant photos (for damaged items). Our team will assist you with the process. 

 

For any further inquiries or assistance, find us here: 

contact.astraloungewear.ae 

203, General Building, Rashed Bin Saeed Street,

 Al Markaziya Area, Abu Dhabi 

+971 58 136 4270 

Thank you for choosing us!